If your package is showing as “Delivered” but you haven’t received it, we recommend checking with your family members or neighbors first in case someone accepted the package on your behalf for safekeeping. You can also check your security camera footage, if available, to see where and when the package was delivered.

If you’re still unable to locate your package, please contact Customer Support with your order number and we’ll be happy to look into it further.

Please report lost-package issues as soon as possible so we can assist you promptly.